Oceania Web Hosting Technical Support

Transfer Domain Registration Checklist

Transfer Domain Registration Checklist Download: Before you start perform a WHOIS search on the domain name you wish to transfer by clicking on http://whois.domaintools.com/ Preliminary step for GTLD* DOMAINS e.g .com/.net/.org/.info/.biz Ensure the domain name is not within 60 … Continued

Email Safety

Email Safety Download: These days there are so many emails masquerading as organisations or people you know that it is easy to be scammed UNLESS you employ a couple of simple tricks. The most basic safeguard is: Never open … Continued

Install WordPress via cPanel

Install WordPress via cPanel Download: Login to cPanel. Go Softaculous Apps Installer section and click WordPress. On the next page, click Install to start the installation process. Complete the needed information fields. Choose Protocol – In … Continued

Basic WordPress Setup

Basic WordPress Setup Download: With your installation complete, it’s time to set up WordPress so it will work the way you want it to work. Setup WordPress To access the WordPress dashboard you simply need to add /wp-admin to … Continued

POP3 Mail Users Alert

POP3 Mail Users Alert Download: Some clients have reported that they are receiving multiple copies of the same email in their PC’s inbox. This article addresses this issue. Important: POP3 mail is not the right protocol to use if you … Continued

Members Area Access for exclusive use by Oceania clients

Members Area Access for exclusive use by Oceania clients Download: Manage all the details of the account(s) you hold with Oceania by using the email address you provided to us at signup1 as your unique MEMBERS AREA “username”. Once … Continued

How to Use the Updated Members Area

How to Use the Updated Members Area Download: Go to http://oceaniawebhosting.com.au and click on the Members Area. You can login with the email address that is associated with your account. Just look for the last notification you received from … Continued

Configuration checklist for each email address

Configuration checklist for each email address Download: Please check off that you have completed all steps below. SET UP Email Account has been created in cpanel A strong password has been assigned to the email address You … Continued

The DNS MAP

The DNS MAP Download: ALL YOU NEED TO KNOW IS: Each computer on the internet has an ip address which is a numerical way to describe the physical location of the computer. It is a set of numbers like … Continued

Fighting Spam with Spam Assasin

Fighting Spam with Spam Assasin Download: SpamAssassin is an automated email filtering system that attempts to identify spam messages based on the content of the email’s headers and body. In your cPanel webhosting account you can enable SpamAssassin and … Continued

Setting up a default homepage

Setting up a default homepage Download: New Web Hosting Accounts When you purchase your first hosting account you will need to create a holding page. Or you may populate with some content as illustrated below. At the very least … Continued

How to use HootSuite

How to use HootSuite Download: Hootsuite is a great way to schedule posts to go out to Twitter and Facebook, it can schedule to other social networks (over 35 different ones). Hootsuite also allows you to track keywords, find … Continued

Configure Email in Thunder Bird

Configure Email in Thunder Bird Download: In Thunderbird, from the Tools menu select Account Settings. Select Add Mail Account on Account Actions dropdown and click OK In the next window, Enter your account information and when finished press Continue: Your … Continued

Configure Email on your iPad

How to set up email on your iPad Download: Select the Settings option on your iPad. Select the Mail, Contacts, Calendars menu item and then select the Add Account option Now select the Other option on … Continued

Configure Email on your iPhone

How to setup email on your iPhone Download: Attention POP3 Mail Users CLICK HERE TO READ POP3 USERS ALERT Start the Settings app in iPhone and tap on Mail, Contacts, Calendars. The screen will look like this after that: … Continued

Useful Notes About Passwords

Useful Notes About Passwords Download: A note about passwords In the internet world strong passwords are necessary for online security. Passwords are as precious as your house keys, car keys. When you keep your passwords safe, your web contents … Continued

How to clear spam and maintain mail

How to clear spam and maintain mail Download: It is our company policy that we are not ever able to make changes to our client’s email – not even with their approval. Webmail Access Webmail enables you to access … Continued

Use the following secure ways to log in

Use the following secure ways to log in Download: BEFORE YOU START NOTICE Each hosting account resides on a server which has a unique name. In the documentation we refer to “servername”.oceania.com.au You must replace the words “servername” with … Continued

Configure Email in Mac Mail (MacOS El Capitan)

Configure Email in Mac Mail (MacOS El Capitan) Download: Attention POP3 Mail Users CLICK HERE TO READ POP3 USERS ALERT Start the Mail app. The screen will look like this after that Select Mail at the menu bar … Continued

Email Whitelisting

Email Whitelisting Download: Many e-mail and Internet companies are now using programs to block unwanted e-mail, often called spam. Sometimes, however, these programs block e-mail you want to get. Of course, every e-mail system is different. Below are instructions … Continued

How to test website using domain name before DNS is propagated?

How to test website using domain name before DNS is propagated? Download: If your domain is not registered or your domain is still pointing to old hosting server, you can still test your new website using your domain name … Continued

Email Headers

Email Headers Download: In order to trouble shoot issues with emails that do not behave how you would expect ie mail delivery problems, the support department will need to review the Full Headers for the problem email. Please review the … Continued

Using Office 365 together with your Oceania Hosting Account

Using Office 365 together with your Oceania Hosting Account Download: If you have purchased Microsoft Office 365 and would prefer to continue using your email accounts set up in your Oceania cpanel please follow the below instructions which should … Continued

Forwarded Emails Limitation causing Failure Notifications

Forwarded Emails Limitation causing Failure Notifications Download: It has come to our attention that some of our members are using an email forwarder to the 3rd party providers like yahoo.com. Recently Yahoo has been deferring or rejecting mail forwarded … Continued

Email Filtering in cPanel Web Hosting

Email Filtering in cPanel Web Hosting Download: In this tutorial we will explain email filtering and the best practice to use it. We have found through experience, if this feature is not used properly, you can lose important emails. … Continued

Configure Email in Outlook 2016

Configure Email in Outlook 2016 Download: Follow these simple steps to configure your email account in Outlook 2016. You must first log into your cPanel to create the email account. Once you have created the email account, you can follow the … Continued

How to archive IMAP emails

How to archive IMAP emails Download: Outlook 2013 and Outlook 2016: Please read: https://support.office.com/en-us/article/Back-up-your-email-e5845b0b-1aeb-424f-924c-aa1c33b18833 Mac: Please read: https://customers.machighway.com/knowledgebase.php?action=displayarticle&id=233 Thundebird: Please read: https://support.mozilla.org/en-US/kb/archived-messages Download:

Transfer WordPress Staging Site to its New Home Location

Transfer WordPress Staging Site to its New Home Location Download: This tutorial will assist you to overwrite an existing website with your newly created WordPress Staging site. These instructions are particular to installing the site into the primary domain … Continued

How to Clear Full Mailbox

How can I cleanup more space if my mailbox is almost full or over quota? Download: If someone has been attempting to send email to your email address, only to have them returned, you should ask what error message … Continued

How can I cleanup more space if my mailbox is almost full or over quota? – Using Advanced Custom Query

How can I cleanup more space if my mailbox is almost full or over quota? – Using Advanced Custom Query Download: Use Automatic Mail Management Function in cPanel Remember to make a full cPanel backup before deleting anything- so there … Continued

How to change an account from POP to IMAP in Outlook 2016

How to change an account from POP to IMAP in Outlook 2016 Download: POP3 (Post Office Protocol 3) and IMAP (Internet Message Access Protocol) are the two main protocols used by applications to send and receive email. Oceania’s email … Continued

How to set up Proper Email Accounts, in Yahoo, Gmail or Hotmail

How to set up Proper Email Accounts, in Yahoo, Gmail or HotMail Download: YAHOO: In Yahoo! Mail: Select Options | Mail Options from the toolbar. Go to the Accounts category. Follow the Add or edit an account link. In … Continued

How to update WordPress site installation with Softaculous

How to update WordPress site installation with Softaculous Download: Keeping your wordpress up to date is very important. New versions are released on a regular basis, and these updates often contain bug fixes and security patches. In this tutorial, … Continued

How To Update WordPress Core and Plugins From The WordPress Admin/Dashboard Area

How To Update WordPress Core and Plugins From The WordPress Admin/Dashboard Area Download: In WordPress you can easily update your application directly from the admin area. When a new version is available, you will see a notification in the WP … Continued

My Passwords Are Not Working

My Passwords Are Not Working If your passwords are not working it could be that you are blocked by the Server’s Firewall. Firewall Security There are Firewalls in place on your server to prevent unsolicited attacks. Unsuccessful logins to any … Continued

Setup an Email AutoResponder in cPanel

Setup an Email AutoResponder in cPanel Download: You can use auto responders to send a message back automatically to anyone who sends an email to a specified email account. This feature is mostly used when you are on vacation … Continued

How to use AutoSSL on your websites

How to use AutoSSL on your websites Download: We are pleased to make the following announcement in response to increased requests we have received lately about SSL. (SSL is an obsolete technical term but still everyone uses it in … Continued

Set Up DKIM and SPF – Email Authentication in cPanel

Set Up DKIM and SPF – Email Authentication in cPanel Download: DKIM (DomainKeys Identified Mail) is a means of verifying incoming email. It ensures that incoming messages are unmodified and from the sender from whom they claim to be. … Continued

Set Up MX Record for Email in cPanel

Set Up MX Record for Email in cPanel Download: MX (Mail exchanger) record is a type of resource record in the domain name system that specifies which mail servers are responsible for receiving emails for the domain. You can … Continued

Simple DNS Guide for cPanel Web Hosting Service

Simple DNS Guide for cPanel Web Hosting Service Download: Note: This is a very simple DNS guide and explanation for easy understanding of DNS use for web hosting customers. It does not go into advanced terminologies to avoid confusion. … Continued

Android Phone Email Account Set Up and Management

Android Phone Email Account Set Up and Management We research all sorts of places to provide information onto our knowledge base and on this occasion we would like to direct you to a fabulous website that really helps Android … Continued

Let Softaculous Automatically Manage your script Backups

Let Softaculous Automatically Manage your script Backups Download: This guide will help you how to enable Automated Backups for your Softaculous installation(s). NOTE: Automated Backups will consume space on your hosting account so please choose the Backup Rotation … Continued

How to Backup Your e-mail Accounts and Messages via cPanel’s File Manager

How to Backup Your e-mail Accounts and Messages via cPanel’s File Manager Download: Introduction Backing up your e-mail accounts and messages is useful if you wish to archive your old e-mail messages, or transfer e-mail content to a different … Continued

Use Softaculous to Install an Application

Use Softaculous to Install an Application Download: To access Softaculous, click on the Softaculous icon on the main screen of your cPanel interface. Once logged into Softaculous, you simply need to select an application from the list located … Continued

SEO – great checklist for beginners

SEO – great checklist for beginners Download: Build firm, solid SEO pages. Review your content and pages frequently to make sure all your information is relevant and helpful and improves user experience. If you have coding issues, correct them … Continued

Email Information

Email Information – your complete guide Download: Updated June 2017 Overview All Oceania Hosting Plans include email accounts which are managed by your Oceania Mail Server. Use cpanel to set up Email Account(s) Begin by setting up your domain-based … Continued

Add-on Domains

Add-on Domains Download: What is an add-on Domain? An add-on domain is a domain that points to a folder within your web root folder (called public_html /www). The add-on domains feature allows you to host more than one domain … Continued

Very Basic Concepts to getting your pages onto the World Wide Web

Very Basic Concepts to getting your pages onto the World Wide Web Download: To have a page (s) on the internet you need all three of the following. This overview is a basic concept only. Whilst it is generally … Continued

Clearing Your DNS

Clearing Your DNS Download: When you visit a website in your browser, your computer will store information about that site so that you do not have to look it up again. Unfortunately, sometimes that information may change and your computer may … Continued

Support Tickets

Support Tickets Download: We strongly recommend using your inbuilt Oceania Members Area ticket system any time you wish to contact us. Priority is given to support requests submitted this way. Save valuable time. This is brilliant! EASY STEPS: A. … Continued

Disk Space Usage

Disk Space Usage Download: Each hosting account, and each mailbox created in it, has an allocated disk space. From time to time you may receive a warning to say that your account (or mailbox) has reached 80% of its … Continued

File Manager – Directory (Folder) Structure

File Manager – Directory (Folder) Structure Download: Your Oceania hosting account possesses several different directories organized in a particular structure. This Support Article offers a description of these directories and how they are organized. In all the examples below, … Continued

FrontPage End of Life

FrontPage End of Life Download: FrontPage has been discontinued and is no longer supported FrontPage native support is no longer available on the new servers. Here are some facts and tips. Your website is still able to function Clients … Continued

Resetting your keychain in Mac OS X

Resetting your keychain in Mac OS X Download: Symptoms If Keychain First Aid finds an issue that it cannot repair, or if you do not know your keychain password, you may need to reset your keychain. (Resetting a keychain sets … Continued

SSL access to websites

SSL access to websites Download: If you have a dedicated SSL the name of your site and the URL https://yoursite will be the same. In the case of a hosting account using the server’s shared SSL there is a discrepancy … Continued

Some of the Ways Hackers Might Have Gotten into Your Website

Some of the Ways Hackers Might Have Gotten into Your Website Download: The list below gives some common ways websites are hacked, as well as a few things you can do to protect your website. Your Web Host may be … Continued

A View of Website Hosting

A View of Website Hosting Download: Think of your Oceania webhost server as a virtual skyscraper. Each client who purchases a hosting account has reserved space inside that skyscraper; as have other virtual tenants – we call this shared … Continued

FileZilla Connection

FileZilla Connection Download: Recommended FTP connection – Using SFTP Launch FileZilla Go to File >> Site Manager Press Button “New Site” Host: servername.oceania.com.au ( Use the “servername” as shown in cpanel) Port: 2222 Encryption: SFTP – SSH File Transfer … Continued

Trouble with FTP?

Trouble with FTP? Download: We need to do some detective work TEST 1 Check that there is space on the server and also that the url, user and password are correct and working. Make a note, in megabytes (MB) … Continued

My site is Hacked – How do I secure it?

My site is Hacked – How do I secure it? Download: Update Web Applications Regularly First thing you should do is to check vendor/developer websites for all of the web scripts/applications (e.g. WordPress, Joomla, Drupal etc.) used in your account … Continued

Why does my IP need to be whitelisted?

Why does my IP need to be whitelisted? Download: What is an IP? We may have recently asked you to log in to www.whatismyip.com and send us the result so we can whitelist your IP. Every device on the internet … Continued

Bandwidth Explained

Bandwidth Explained Download: Most hosting companies offer a variety of bandwidth options in their plans. So exactly what is bandwidth as it relates to web hosting? Put simply, bandwidth is the amount of traffic that is allowed to occur between … Continued

Browser Security Settings

Browser Security Settings for Chrome, Firefox and Internet Explorer: Cyber Security 101 Download: We would like to direct your attention to the following article as found online – Posted by Nate Lord in ALL THINGS SECURITY, March 22, 2013. Please … Continued

Essential Security Information

Essential Security Information Download: Updated June 2013 Overview Below are listed the minimum security measures required from now on because of the increases in large scale internet crime and world-wide hacker activity. As a member of our Oceania hosting community … Continued

Cannot connect to Website, email or cPanel

Cannot connect to Website, email or cPanel Download: If your cpanel password has been recently reset or if your email or your site is still not connecting from your PC please do the following: Try a modem restart. This … Continued

cPanel Password

cPanel Password Download: Password Retrieval Simply go to the Members Area from oceaniawebhosting.com.au Log in with your ‘username’ which is the same as the ‘email address’ you have registered with Oceania. If you don’t know your just click the … Continued

SohoLaunch Installation Update

SohoLaunch Installation Update Download: Fantastico has been replaced by Softaculous. Now that Fantastico has been replaced in your new servers with the excellent Softaculous Auto Installer we request that you make some important changes in your cpanel – please … Continued

How to manage email during a hosting transfer

How to manage email during a hosting transfer Download: When you transfer email service between another hosting company and Oceania, you’ll want to make sure you don’t miss any mail during the transition. When you’re transferring to us, the … Continued

IMAP

IMAP Download: IMAP is a different protocol that your email program may be able to use to access your email. The most obvious difference is that it makes reading your email on multiple devices easier, but there’s definitely more … Continued

Mailing List Hosting with cPanel Web Hosting

Mailing List Hosting with cPanel Web Hosting Download: Mailing lists can simplify sending messages to a large group of people. You can add a group of email addresses to a mailing list to avoid typing those addresses each time … Continued

Configure Email in Outlook 2013

Configure Email in Outlook 2013 Download: Follow these simple steps to configure your email account in Outlook 2013. You must first log into your cPanel to create the email account. Once you have created the email account, you can follow the … Continued

Configure Email in Outlook 2010

Configure Email in Outlook 2010 Download: Open Outlook and click ‘File‘ (top left) then ‘Info‘, then click the ‘Add Account‘ button. The ‘Add New Account’ window will appear Check the radio button marked ‘Manually configure server settings or … Continued

Configure Email Account in Outlook 2007

Setting up an email account in Outlook 2007 Download: Start Outlook. On the Tools menu, click Account Settings. On the Email tab, click New. In the Add New Email Account dialog box, click Microsoft Exchange, … Continued

Backups Using R1Soft Restore

Backups Using R1Soft Restore Download: You can now restore your site from cpanel It is possible to restore your website from R1Soft Backups. To Access the R1Soft server locate the image within your cPanel Account. Once you click on … Continued

Checking Bandwidth Usage

Checking Bandwidth Usage Download: Your bandwidth usage is the sum total of all traffic from and to your account on the server, including visitors accessing your site, FTP uploads and incoming/outgoing emails. The server will automatically send bandwidth warnings … Continued

IMAP Explained

IMAP Explained Download: During the account setup process of desktop e-mail clients (e.g. Apple Mail, Microsoft Outlook), there is a certain question that confounds many computer users. Whether you use a PC or a Mac, whether your service is … Continued

Journey of an Incoming Email Message

Journey of an Incoming Email Message Download: Before you see an email message, it has travelled through a complex system of hardware and software. Here is a brief overview of the journey. Fig 1. Somebody composes an email message … Continued

How to Manage Undelivered Mail/Mailing Lists Messages

How to Manage Undelivered Mail/Mailing Lists Messages Download: Your cpanel has mailing list software on board. Please be sure to read the developers information before you start to use any list. As with all mailing lists many of your … Continued

What is delegation?

What is delegation? Download: This is the way that the Domain Name System (DNS) gives your webhost the responsibility to ensure that all the records associated with your domain name point correctly to the servers for you. Domain Name … Continued

DNS Propagation

DNS Propagation Download: How can I check the IP address of my site? There are many tools available on the internet to discover this and you could ask your favourite Search Engine. Or from your PC you could execute … Continued

How do I change the Ownership of my .au Domain Name

How do I change the Ownership of my .au Domain Name Download: A ‘Registrant Name Change’ ( Transfer of Legal Ownership) is the process of transferring the legal ownership of a domain name in the DOT AU name space … Continued

Unwanted spam to your Registrant ID

Unwanted spam to your Registrant ID Download: WHOIS Privacy Unwanted/spam emails being sent to a registrant of a gTLD (.com, .info, .net, etc) cannot be prevented by us (the registrar) or ICANN themselves. For us as a registrar it … Continued

Configure a POP Account in Mac Mail

How to Configure a POP Account in Mac Mail Download: Attention POP3 Mail Users Step 1: Step 2: Enter your information as above, only substitute your own details and your own domain name for “owhexample.com”. (note: Mac may require … Continued

How to clear email account that has overfilled – using webmail client Horde

How to clear email account that has overfilled – using webmail client Horde Download: URL is http://mail.yourdomainname.ccc/webmail Notes: Substitute your own domain name for ‘yourdomainname.ccc’. Remember the server is case sensitive – ie use all lower case. Username and … Continued

Using Google for your Mail

Using Google for your Mail Download: Configuring Your MX Records: cPanel The steps below explain how to create MX records for a domain managed using cPanel. To create MX records using cPanel: Log in to the cPanel administrative console. … Continued

How to troubleshoot common Mail problems

Mail Problems – How to troubleshoot common problems Download: Mail Issues are common and can be due to a wide variety of possibilities. Security: There are Firewalls in place on your server to prevent unsolicited attacks. Unsuccessful logins to … Continued

Image Manager

Image Manager Download: What is Image Manager? One of the tools many web users love is the Image Manager. With it you can view, modify, resize, and even convert images right from within the web-based control panel (cpanel). To … Continued

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