My Passwords Are Not Working
If your passwords are not working it could be that you are blocked by the Server’s Firewall.
There are Firewalls in place on your server to prevent unsolicited attacks.
Unsuccessful logins to any of your services (cpanel, ftp, mail) are logged and when several unsuccessful logins are received the server will blacklist the requesting IP address and no further access is possible from that IP.
If this happens to you we recommend that you
- DO a full reboot of your PC modem and router
- or if you are still encountering issues please email us with your IP address ( find at www.whatismyip.com) so that we can whitelist it.
For more information see KB article https://help.oceaniawebhosting.com.au/2015/10/01/why-does-my-ip-need-to-be-whitelisted/