My Passwords Are Not Working

If your passwords are not working it could be that you are blocked by the Server’s Firewall.

Firewall Security        

There are Firewalls in place on your server to prevent unsolicited attacks.

Unsuccessful logins to any of your services (cpanel, ftp, mail) are logged and when several unsuccessful logins are received the server will blacklist the requesting IP address and no further access is possible from that IP.

If this happens to you we recommend that you

  1. DO a full reboot of your PC modem and router
  2. or if you are still encountering issues please email us with your IP address ( find at www.whatismyip.com) so that we can whitelist it.

For more information see KB article https://help.oceaniawebhosting.com.au/2015/10/01/why-does-my-ip-need-to-be-whitelisted/

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Oceania Web Hosting Technical Support

Oceania has been providing online webhosting solutions since 1999. When you combine our industry experience, technical know-how and our highly personalised customer support, you will understand how this little boutique company delivers such top notch results. It’s simply because we genuinely care that our clients succeed. Ask us your questions about how to succeed on line so we can help you too.

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