Cannot connect to Website, email or cPanel
Download:
If your cpanel password has been recently reset or if your email or your site is still not connecting from your PC please do the following:
- Try a modem restart. This link may be handy http://www.downforeveryoneorjustme.com/
- Do a tracert according to the following steps and provide the tracert results to us
so that we can assist you further:
- Please provide us with the output of the the traceroute result from your PC / machine from which you face the issue. You can get this result as follows:
- If you are using a windows machine:
- “Start” > “Run” > Type “cmd” – This will launch the command line interface.
- In this interface, type the command: tracert YourDomainNameGoesHere <ENTER>
- If you are using any other OS, type the following in the console[The Console is located at /Applications/Utilities/Console.]: traceroute YourDomainNameGoesHere
- If you are using a windows machine:
- Look up your IP address – use whatismyip.com and send to us in case your IP may need whitelisting at the server. See more about Whitelisting here.